Geek Ink Thinks – Trolls are the gaming equivalent of criminals and should be treated as such

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Riot needs to actually provide feedback when we make reports against trolls and highly toxic players who go out of their way to disrupt their online game. They are more concerned with protecting the privacy of trouble makers than they are with creating a positive gaming environment.

In real life if you see someone committing a crime and negatively disrupting society, you are able to call the cops and have the person arrested. The person then goes to court, where the court determines if they are guilty or not. If they are found guilty they are charged and it becomes a public record since they are a “toxic” member of society. If they are innocent, everything is dropped and they go about their business.

In League of Legends, you call the Riot police (pun intended) using reports or by emailing support. If you use reports you get absolutely zero feedback, and if you send an email, all you get is this: Hello XX, We will investigate your report and take any actions we feel are necessary. Please keep in mind; we cannot disclose any disciplinary actions that may be taken due to privacy reasons. Even if you were unable to use the report feature, please continue to use our in-game reporting system whenever you can. Reports you make provide us with valuable tracking information and help to escalate players to our attention for investigation. Each report brings violators of the Summoner’s Code one step closer to restricted chat or suspension by our investigative audits. Thank you for your patience and for taking time out of your day to send us this report. It is our goal to continue working towards making experiences on the Fields of Justice fair and fun for all Summoners! Please let me know if you have any additional feedback or concerns.

Now if the person is not guilty of trying to intentionally ruin other people’s games, then by all means, don’t send me the result of the investigation. Maybe I’d had a long day at work, or my imaginary cat died, or my sushi wasn’t that good so I was feeling a bit sensitive when I pushed the report button or sent through that email. But if someone is found guilty of being a giant douchebag, why doesn’t Riot disclose the verdict? What aspect of the accused trolls privacy might I be impinging on by telling me something like this if they’re found guilty: “Hello Summoner. Player XX that you reported was found guilty of being a dick, no, can’t say that… idiot, no can’t say that either… toxic player! Thank you for helping make the Fields of Justice a better place!” There is no good reason for them not to do this, and if there is they should tell people why.

I’m honestly sick and tired of coming home after a day at work, having to deal with this (and this is only a fraction of the reports I’ve sent them via email), and then feeling like I’m just wasting my time reporting these players.

champ-select-troll-01
Champ Select Troll who repeatedly ignored his teams pleas to play the game properly.
champ-select-troll-02
Champ select troll
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Champ select troll admits to trolling in chat.
premade-verbal-abuse-and-trolling-in-champ-select-01
Trolling for his selected lane.
premade-verbal-abuse-and-trolling-in-champ-select-02
And the verbal abuse comes out.
troll-01
Feeder or troll. You decide.
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Joined game. Fed. Left.
champ-select-trolls-03
I had no issues with Karthas. But his friend was ruining the game and he seemed ok with it.
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15 thoughts on “Geek Ink Thinks – Trolls are the gaming equivalent of criminals and should be treated as such

    1. So you think it’s ok for people to ruin other players games? The point I’m trying to make is that in the context of the game it should be considered a crime. Riot make the rules, which in the context of the game are laws, and so people should be punished accordingly, and players given appropriate feedback.

      Liked by 1 person

      1. And you’re completely missing the point of my argument, and the question I’m trying to get answered.

        Real life has rules for how you should behave.

        League of Legends has rules for how you should behave.

        In real life if someone is caught breaking the rules, you can find out if said person was confirmed as a trouble maker since it becomes a matter of public record because it affects other people.

        In League of Legends if someone is caught breaking the rules, you can’t find out if said person was confirmed as a trouble maker, even though it affects other people.

        So my question is, why is this the case?

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      2. Because it’s the internet, Sherlock. There are people from all over the world. Also, you’re anonymous on the internet.
        I don’t know why I have to spell this out for you, there’s not a singly country in the world where “bothering people” is a crime

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      3. And again you miss the point. What I am doing is using a metaphor. Here it is as simply as I can put it across:

        Laws are basically rules. Rules are contextual:

        In Saudi Arabia, it’s illegal for a woman to dress a certain way. She will be punished and shamed if she is found guilty. Feedback is given according to the context.

        In football, it’s against the rules to intentionally cause another player injury and will get you removed from the game in organised play, or you’ll get a smack from the player who you hurt in a casual game. Feedback is given according to the context.

        If you bother people during a movie by repeatedly using your cellphone you get kicked out. Feedback is given according to the context.

        In League of Legends you’re not allowed to troll but people do and what punishments are they getting, if any? No feedback is given in this context, and considering how Riot claim to be transparent, they should be giving players feedback on reports they make and emails they send.

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      4. Why do you act like League of Legends is the only online game?
        Open your eyes and notice the difference! Look at the examples you provided. What’s the difference between the last one and the first ones? The first ones were all IN PERSON, having the people in front of you. The last one was in the internet, it’s obviously completely different. And no, they won’t tell you anything about the report you sent, not in League of Legends, not in any game.

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      5. Firstly, this is an article about trolling in League. Not in other games.

        Secondly, if you read any articles about behaviour on the internet, you will realise there is a huge movement away from anonymity, and that people should be responsible for the things they say and the things they do online. Riot games agrees with this view, as Riot Lyte has said in numerous articles. If they agree with holding individuals responsible for their behaviour, the way we do in real life, why don’t they provide feedback to all the players involved, including the ones who were negatively affected by the toxic player?

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      6. There wasn’t League of Legends anywhere in the title
        So what you want is: if some kid starts swearing at a lobby of 11 people, you want “Riot games” to go out of their way, look for the 11 people, and tell them whatever you want them to say 1 by 1?

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  1. What a pointless article. This is the Internet bud, Riot Support probably has thousands upon thousands of reports streaming in each hour, in order for them to personally deal with each one of them, would not be feasible. They don’t care whether people are upset about their player’s behaviour or not, it’s a company, with the goal of making money, people will play (and pay) regardless of the circumstances. If you continue seeing LoL as an environment where ‘laws’ would apply, as you’ve mentioned above, then you are blind to the reality of online gaming. As with the world we live in, there are strict laws, but crime still continues to thrive, more than ever. At the end of the day we can’t change how Riot operates their business, it all falls on the community.

    Like

    1. Imagine if we all went through life accepting the status quo. Nothing every changes unless we try to change it. If “this is the internet” is going to be the standard excuse, then Riot shouldn’t pretend that their rules even matter and let things go back to the way they used to be. After all, this is the internet.

      Yes, Riot no doubt gets thousands of reports and there’s no way they can deal with every single one of them, they could at least talk about the problem and discuss ideas in how to address trolling, particularly in champ select (in game is less of an issue because people will report you). And while you don’t seem to think Riot cares, a lot of stuff they do seems to indicate otherwise (tribunal, chat restrictions, positive player rewards, etc). The point of the article is, partly a rant, and partly the vague hope that maybe someone will see this and go “hey, maybe we should try bump this up our list of priorities”. A slim shot at best, but it’s better than doing nothing.

      And at the end of the day, it’s simply about a player being responsible for their actions in the context of the game, and Riot putting systems into place to ensure that the playerbase understands that there are consequences.

      Like

  2. I agree with you, it is really irritating. And yes it is just a game but a game is supposed to be fun and people who intentionally ruin it should be kicked out. And although some people use the excuse of “its the internet” and soccer there are real people….do we not have esports in which REAL PEOPLE play? So yes people can get punished and kicked off its just a matter of implementing a system its just a lot harder because “its the internet” but it doesn’t mean it cant be done.

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    1. Exactly. The fact that we have nothing to deal with champ select trolls, and get no feedback when a troll does get banned is very disappointing from the #1 video game in the world.

      Like

    1. Sadly I think the majority of offenders are teenagers and kids who are still figuring out that it’s not ok to be a douche…

      Like

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